Writing
Things we've written down so we don't say them twice.
Mostly opinionated takes on Microsoft 365, Cloudflare, and where AI actually pulls weight in managed IT. Occasionally a runbook we're proud of. No SEO bait, no listicles.
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What an AI-first MSP actually does differently
Most managed-services pitches that mention AI are using it as an adjective. Here's what AI changes in real day-to-day MSP work — and what it doesn't.
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The runbook is the product
Why we treat written runbooks as the deliverable, not a byproduct — and what changes when you do.
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Migrating twelve people to M365 without breaking lunch
A small migration done by one operator, in one afternoon. The plan, the actual playback, what we'd change next time.
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