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Limestone AI Labs
Limestone AI Labs

Managed IT, mapped like an operation.

Microsoft 365, identity, endpoints, cloud, and Cloudflare edge work run from one visible field map: tickets, runbooks, drift, and next actions your team can actually read.

Send us an email Book 20 minutes
Coverage
5-50 seats
Stack
M365 + Edge
Output
Runbooks
Operational coverage
  • Microsoft 365
  • Entra ID
  • Cloudflare
  • Azure
  • AWS
  • Intune
  • Jamf
  • AI runbooks
Who we work with

Small teams with grown-up IT problems.

Limestone is built for owners and operators who want calm infrastructure without buying a black-box MSP contract.

Team size

5-50 seats with real risk

The business is big enough for identity, endpoints, and backups to matter, but not big enough for an internal IT department.

Default stack

Microsoft-first operations

Outlook, Teams, SharePoint, Entra ID, Intune, and the thousand small admin details that decide whether the tenant is healthy.

Delivery model

Remote-first, local when useful

Hill Country roots, Teams-first delivery, and on-site work when touching the hardware is the actual constraint.

Operating taste

Written down or it did not happen

Every meaningful change lands as evidence in the portal: what changed, why, who touched it, and what should happen next.

Stack map

The parts of your IT stack that should have a map.

Most clients start with M365 and identity, then add endpoint, cloud, and edge controls as the runbooks mature.

Runbook timeline

The AI angle is leverage, not magic.

The boring, error-prone parts get compressed. The decisions stay with the operator.

  1. 01

    Read-only audit

    Inventory the tenant, identity, endpoint, cloud, and DNS posture before changing anything.

    Baseline
  2. 02

    Pilot and evidence

    Move risky controls through report-only, test groups, or pilot scope before enforcement.

    Control
  3. 03

    Runbook the repeatable

    Turn recurring work into instructions, checks, and owner-friendly summaries inside the portal.

    Compound
  4. 04

    AI removes the typing

    Use models for triage, summaries, draft replies, and evidence gathering while humans own decisions.

    Assist
Client portal

The work is visible by default.

Tickets, runbooks, changes, monthly summaries, and contacts live in one place. No black-box MSP theater, no "trust us" status updates.

Open the portal
FAQ

Questions we get often.

Plain answers. If yours is not here, the email reply will be straighter than the FAQ would have been.

Are you a Microsoft Partner?
Yes. We're a Microsoft Cloud Partner with the work-day-to-day focus areas (Modern Work, Identity, Azure) that small businesses actually need. Ask for the partner ID and we'll send it.
What if I'm not in the Texas Hill Country?
We work remote-first regardless. The Hill Country line is honest about where on-site lands inside one day; if you're elsewhere, we can still do everything we do for local clients except hand someone a laptop in person. Most of the work is remote anyway.
Do you do break-fix? Or just managed?
Managed engagements are the bread and butter — they're where the AI leverage compounds. We'll take one-off projects (M365 migration, network rebuild, security audit) but we'll be honest if a recurring relationship would serve you better.
Can you migrate us off our current MSP?
Yes, and we've thought hard about how to do it without burning bridges. Plan for a 30-day overlap, a documented handover, and a list of what they had keys to so nothing gets orphaned. We've written this part down — ask for the playbook.
How does the AI actually help? Or is it a buzzword?
Ticket triage, document Q&A across runbooks, draft replies, and monthly written summaries. None of it replaces a human deciding what's right — it just removes the typing.
What about security and compliance?
Defaults are conditional access, MFA on everything, BitLocker or FileVault, EDR on every endpoint, and Cloudflare Access in front of admin tooling. If you need SOC 2, HIPAA, or CMMC posture, say so up front.
Intake

Tell us what is drifting.

Email is the front door because written context is searchable. Send the tenant, headcount, main cloud, and the problem that made you reach out.

Real answer within one business day. If the fit is wrong, the reply will say so plainly.

Primary contact
hello@limestoneailabs.com
Send email Book 20 minutes
Helpful details
  • Company name and headcount
  • M365, Google, Azure, AWS, or Cloudflare context
  • What changed, broke, or started feeling risky
Existing clients
Sign in to the client portal